Example
- Verify receipt
of complete phone package (packaging, accessories, manual, etc.)
- Verify call
timer minutes meets return to A-stock rules
- Inspect for new
condition
- Full technical
test certification
- Complete reset
of all memories (timers, phone books, messages, photos, etc.)
- Rekit &
repackage (new material where needed)
- Return to client
A-stock
- B-stock phones
(if minutes exceeded or cosmetic damage observed) sold or brokered
Upgrade / Trade-in Program
Upgrading your customer’s equipment
will improve satisfaction and can lead to increased ARPU. Send us
your returned phones and we will:
- Clear & reset
all memories
- Perform test
certification for optimum resale value
- Refurbish as
needed
- Dispose of
returned phones by:
- Buying them
for our programs / customers
- Brokering them
on your behalf (off-shore if required)
- Return stock
to your warranty provider
- Send BER stock
to salvage providing an environmental compliance certificate
Value recovered from your returns
can subsidize attractive promotional discounts for future upgrade
programs.
DOA (Dead On Arrival)
Returns
DOA returns are normally eligible
for full refund from the OEM manufacturer. Penalties are often
charged back to the reseller if the returned DOA is working properly
and no warranty failure is found. OnCom Wireless will process your DOA
returns verifying warranty failure and sending eligible claims
(phones) to your OEM for full credit refund.
Warranty Returns
OnCom Wireless provides warranty repair
services for many OEM brands of wireless phones. If your customer
satisfaction focus provides warranty exchange services, OnCom Wireless
will perform the warranty repair and other value-add services as
requested (as listed above in the Upgrade Program).
Charitable Collections
Do you collect unused phones from
your customers? OnCom Wireless will buy those phones from you thus
funding your charitable program contributions. Our clients are
always in need of refurbished phones and working with your programs,
OnCom Wireless can craft a return and credit program that will enhance
your customer offering and maximize your charitable contributions.
OnCom Wireless Returns Programs can help
fund many of your strategic customer initiatives. For more program
details or to have a custom program designed for your company,
contact us today.
